SURPRISEsilk.com's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. We will replace any product that is not 100% to your satisfaction. We will give merchandise credit in case of product defect. If that can not meet your satisfaction, we will give cash credit for the cost of merchandise. Shipping and handling charge is not refundable. Please mail the returns to the following address:
Pasadena, Ca. 91107
Non-disclosure of Personal Information to Third Party Policy:
SURPRISEsilk.com is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to firstname.lastname@example.org with 'unsubscribe' as the subject line. SURPRISEsilk.com does not sell, trade or rent your personal information to others.